The client is a large US-based banking and mortgage services company. Deploying their new loan origination system was proving difficult for the bank due to lack of visibility between IT and the business. Infosys helped them discover and map the relevant business processes, enabling better decision-making, faster implementation, and zero risk.
Key Challenges
In trying to implement their new loan origination system, the client faced issues like:
- Low visibility from IT into mortgage post-closing business processes, making it a high-risk category
- Lack of documentation on the existing process, which meant no single team completely understood the business and system processing
- Poor visibility into the impact of LOS transformation on downstream applications
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The Solution
Top-down approach for accurate process discovery
- Infosys leveraged a top-down approach by creating an execution model to discover the existing post-closing business processes from mortgage origination to capital markets
- This model also included business process mapping, system process mapping, interface analysis, report analysis, gap analysis, and solutioning
Better visibility with complete business process coverage
- Worked closely with business and system stakeholders to cover 36 business processes
- Captured all system, interface, and reports requirements
Benefits
Seamless implementation of the new LOS within the deadline with zero risk
Identified gaps at the right stage of product implementation
Enhanced data quality and integrity across all downstream applications and reporting
Enabled robust decision-making with the right information
